NeBoka Help
Shipping & Returns
Everything you need to know about delivery times, order tracking, returns, and refunds when shopping with NeBoka across Europe.
Shipping
How orders are delivered
We ship NeBoka orders across Europe and aim to make delivery simple, transparent, and easy to track from checkout to arrival.
Processing times
Most orders are prepared within 1 to 3 business days. During launches, holidays, or high-volume periods, processing may take a little longer.
Delivery updates
Once your order ships, you will receive tracking details by email so you can follow your package and check the latest delivery status.
Shipping and return details
Here are the main policies customers ask about most often before and after placing an order.
Where do you ship?
We currently serve customers across Europe. Shipping availability may vary by destination, and any limitations will be shown during checkout.
How long does shipping take?
Delivery times depend on the destination country and carrier service selected. Estimated timing is shown at checkout and in your shipping confirmation email.
Can I track my order?
Yes. As soon as your order is dispatched, we send a tracking link by email so you can monitor progress in real time.
What if my package arrives damaged?
If your order arrives damaged, contact us as soon as possible with your order number and clear photos of the package and items so we can review and help.
Can I return an item?
Eligible items can be returned within the return window shown in your order terms, provided they are unused, in original condition, and include original packaging where applicable.
When will I receive my refund?
Once your return is received and approved, refunds are issued to the original payment method. Bank processing times may vary depending on your provider.
Returns
Easy return support
If you need to request a return, please contact our team first so we can confirm eligibility, share the correct return instructions, and help avoid delays.
Return shipping responsibility, non-returnable items, and any product-specific conditions may depend on the item category and local consumer rules. If a return is approved, please package the item securely and include your order details.