1. Who we are

You are buying from [COMPANY LEGAL NAME], registered at [REGISTERED ADDRESS], VAT number [VAT NUMBER], trading as NeBoka. You can reach us at info@neboka.com. Full details are on our Legal notice page.

2. What these terms cover

These terms apply to every order placed through neboka.com. Please read them before you order; by placing an order you accept them.

They are written for consumers, meaning any natural person acting outside their trade, business, craft or profession. If you are buying in the course of a business, the sections on the right of withdrawal and the legal guarantee do not apply to you, and our liability is limited to the price paid.

3. Products

We describe each product as accurately as we can. Photographs are illustrative: colours vary between screens, and accessories shown are only included where the description says so. Product listings are an invitation to buy, not an offer, and stock is not guaranteed until we accept your order.

4. Prices

• Prices are shown in euro and include VAT at the applicable rate.
• Delivery costs are not included in the product price. They are calculated and shown separately before you pay, once you have entered your delivery address.
• The price that applies is the one displayed when you place your order, even if we change it afterwards.
• If a price is obviously wrong, for example through a technical fault, we may refuse the order and will tell you promptly. You will not be charged.

5. How the contract is made

• You place an order by completing the checkout. That is your offer to buy.
• We send an acknowledgement by email. This confirms we received the order; it is not yet acceptance.
• The contract comes into existence when we send you the dispatch confirmation. If we cannot supply an item, we will tell you and refund any amount already taken for it.
• The contract is concluded in English. We keep a record of it and you can request a copy at any time by writing to info@neboka.com.

6. Payment

We accept [LIST THE PAYMENT METHODS YOU ACCEPT]. Payment is taken when you place the order. We do not store your card details; payments are handled by our payment provider.

7. Delivery

• We ship throughout the European Union. Times and costs appear at checkout.
• Orders leave our warehouse within two working days. Delivery normally takes a further three to six working days depending on destination.
• We will deliver within 30 days of the contract at the latest, as required by Article 18 of Directive 2011/83/EU. If we miss that deadline you may give us a further reasonable period, and if we miss that too you may cancel and get a full refund.
• Risk passes to you when you, or someone you have named other than the carrier, take physical possession of the goods. Until then, loss or damage in transit is ours.

Full details are on our Shipping and Returns page.

8. Your right to change your mind

You have 14 days from receiving the goods to withdraw from the contract, without giving any reason. Some categories are excluded, in particular sealed goods that cannot be returned for reasons of hygiene once opened. The full explanation, the deadlines and the model withdrawal form are on our Right of withdrawal page.

9. If something is wrong with what we sent

Separately from the right to change your mind, you have a legal guarantee of conformity of two years from delivery under Directive (EU) 2019/771. Goods must match their description, be fit for their normal purpose and have the qualities you can reasonably expect.

• If goods are not in conformity, you can first ask for repair or replacement, free of charge and within a reasonable time.
• If repair or replacement is impossible, disproportionate, not done in reasonable time, or would cause you significant inconvenience, you can ask for a price reduction or cancel the contract for a refund. For a minor defect you cannot cancel outright.
• For the first year after delivery, any defect that appears is presumed to have existed at delivery, and it is for us to prove otherwise. Some Member States apply a longer period, and where they do that longer period applies to you.
• These rights are free of charge and cannot be signed away. Any commercial warranty a manufacturer offers is in addition to them, never instead of them.

To make a claim, write to info@neboka.com with your order number and a description or photograph of the problem.

10. Our liability

We are liable for foreseeable loss and damage caused by our failure to meet these terms or by our lack of reasonable care. We do not exclude or limit liability where the law does not allow it, in particular for death or personal injury caused by our negligence, for fraud, or under the Product Liability Directive.

We are not liable for loss that was not foreseeable, for loss you suffer in the course of a business such as lost profit or lost business opportunity, or for delays caused by events outside our reasonable control, provided we tell you promptly and act to limit the effect.

11. Complaints

Write to info@neboka.com. We acknowledge complaints within one working day and aim to resolve them within fourteen days. Please include your order number.

12. Dispute resolution

If we cannot resolve a complaint, you may bring it to an alternative dispute resolution body. [NAME AND WEBSITE OF THE ADR BODY YOU ARE REGISTERED WITH, IF ANY]. Wherever you live in the EU, the European Consumer Centre in your country can help you free of charge: ECC-Net.

The European Commission closed its Online Dispute Resolution platform on 20 July 2025 under Regulation (EU) 2024/3228. Any reference you find elsewhere to that platform is out of date.

13. Governing law and courts

These terms are governed by the law of [COUNTRY OF ESTABLISHMENT]. That choice does not deprive you of the protection given by the mandatory consumer rules of the country where you habitually live, as provided by Article 6 of Regulation (EC) No 593/2008. As a consumer you may bring proceedings in the courts of your own country, and we may only sue you there.

14. Changes

We may change these terms. The version that applies to your order is the one published when you placed it, and you can ask us for a copy at any time.